Refund policy
Order Cancellations
You may cancel any or all items in your order for up to 1 hour after purchase. After this time, please reach out to us for help with cancellations.
EASY 30-Day Replacement Guarantee!*
We really hope you are getting maximum Pride out of your purchases, but we understand that sometimes things go wrong. Reach out to us within 30 days of delivery and we'll replace approved defective items at no cost to you.
We cover replacement shipping and provide prepaid return shipping if we require the defective item back.
Ordered the Wrong Clothing Size?*
No problem! We'll replace up to 2 items from your first clothing order if you request a sizing replacement within 30 days of delivery. We cover replacement shipping and any return shipping we require.
Other Exchanges and Returns*
Most Premeditated Pride items are made to order. For ordinary change-of-mind returns, you must contact us within 30 days of delivery. Returns are subject to approval and are for store credit only.
Items must be unused and in their original condition, with original packaging and the original receipt or packing slip. Original shipping charges are not included in store credits and customers pay return shipping on unwanted items.
Reach out to us to get the process started and we'll be happy to help! We issue approved refunds or store credit within 5 business days after receiving and inspecting a required return, or after approving a claim when no return is required. Your bank or payment provider may take additional time to post a refund.
Color Constancy
Many of our products such as clothing, flags, mugs, etc. are manufactured using digital printing technologies. Some natural variations in color pigments and matching occur during this process that may make the product appear slightly different than portrayed in the images on our website.
Differing lighting conditions (intensity and color) also alter how our eyes and brains perceive color. For example, the same item will look different indoors than it does outdoors, during the day vs. at night, and under LED lighting vs. under fluorescent or incandescent lighting. Translucent items will also respond differently than opaque products.
We cannot and do not warrant against variations in color on any of our products unless we can determine that a manufacturing mistake has been made. Such allowances are made solely at our discretion and are limited to replacement or store credit only.
Lost Orders
Shippers do their best to deliver orders within our normal delivery windows, but there are sometimes issues. Orders are rarely lost; most delivery issues are delays. Please check tracking information first and reach out if you are concerned about the timing.
If a shipment has not been delivered within 30 days of shipment, we will refund the missing items and their associated original shipping charges. For partially delivered orders, this applies only to the missing items. You may keep those items if they arrive later.
*The unused-condition and original-packaging requirements above apply to ordinary change-of-mind returns. For approved defective-item and first-order sizing replacements, we cover replacement shipping and any return shipping we require. Original shipping charges are not credited for ordinary returns; missing-shipment refunds include the associated original shipping charges as described above. Gift cards are non-refundable and non-reimbursable.
*Opened intimate apparel and personal-care items are excluded from ordinary change-of-mind returns. Defective-item claims are handled separately under our replacement guarantee.